The upload times will be longer because of the larger filesize of HD. We're looking at improving this functionality, but in the meantime you can always save to Drafts and then upload when you're on a better network connection
Mine is simply not uploading or going to camera roll. Once HD is added the app simply does not work. Been trying for last 3 hrs. Its not just the time, it completes the upload then isn't in my gallery/profile. It also says 'save or delete' after the upload which makes no sense.
I also have 100MB fibre optic broadband, fastest 5% in the UK, THIS APP DOES NOT WORK FULL STOP.
Sorry to hear that - hopefully we can get things sorted out for you. Can you send us a screenshot of the "Save or Delete" screen that you're seeing after the upload finishes? Normally you'd only be asked to safe to drafts or delete if you cancel out of an edit.
What's your username? We can check to see if your Flixels have uploaded properly. Once uploaded, you should see your creations in your profile. Immediately after uploading you will see a grey box in the place where your new creation will be, but that's because it's being processed by our servers - after a couple of minutes you should be able to pull-refresh and see your new work.
yep done test ones ok, but soon as HD added they are not uploading. now just staying on 'upload flixel' page after upload complete and not moving to the profile with grey box.
Hi Gareth, sorry for the delayed reply. After checking your account, it appears that you've posted 3 standard-definition flixels, and 1 HD flixel. If you're on a fast connection, the HD upload process should complete within a couple minutes.
We're very sorry if you're still dissatisfied. Unfortunately we're not capable of giving refunds directly, but you can request one through the Apple App Store.
Bugs
The upload times will be longer because of the larger filesize of HD. We're looking at improving this functionality, but in the meantime you can always save to Drafts and then upload when you're on a better network connection
Mine is simply not uploading or going to camera roll. Once HD is added the app simply does not work. Been trying for last 3 hrs. Its not just the time, it completes the upload then isn't in my gallery/profile. It also says 'save or delete' after the upload which makes no sense.
I also have 100MB fibre optic broadband, fastest 5% in the UK, THIS APP DOES NOT WORK FULL STOP.
Sorry to hear that - hopefully we can get things sorted out for you. Can you send us a screenshot of the "Save or Delete" screen that you're seeing after the upload finishes? Normally you'd only be asked to safe to drafts or delete if you cancel out of an edit.
What's your username? We can check to see if your Flixels have uploaded properly. Once uploaded, you should see your creations in your profile. Immediately after uploading you will see a grey box in the place where your new creation will be, but that's because it's being processed by our servers - after a couple of minutes you should be able to pull-refresh and see your new work.
yep done test ones ok, but soon as HD added they are not uploading. now just staying on 'upload flixel' page after upload complete and not moving to the profile with grey box.
user: reeltube
OK I have had enough of trying to get thus app to work. Please issue me with a refund ASAP.
Hi Gareth, sorry for the delayed reply. After checking your account, it appears that you've posted 3 standard-definition flixels, and 1 HD flixel. If you're on a fast connection, the HD upload process should complete within a couple minutes.
We're very sorry if you're still dissatisfied. Unfortunately we're not capable of giving refunds directly, but you can request one through the Apple App Store.