Sorry to hear about that - can you post a link to the Flixel so we can take a look at what's happening? If you'd rather not post it publicly here, you can just send an email to support [at] flixel.com
I have the same issue, I sent in my flixel photo to your support email but couldn't write a message when I forwarded it so how do I send it to you so you know it is from me. I have the same issue where the painted movement shows in my final uploaded version. How can you fix or allow me to fix?
Sorry about that - there's a rare bug where the unmasked area becomes visible. In your case it was from a few frames losing the filter setting. We believe the issue is caused by backgrounding the app during rendering, so we've disabled background rendering in v1.0.3 (which should be approved on the app store any day now). It's a random iOS bug that we've had a hard time tracking down, so our stopgap solution is to just start the render over if you switch away from the app while it's rendering.
Again, really sorry about this. Hopefully it'll be fixed in 1.0.3
Flixel support, thanks for the explanation but you didn't really answer my question. Is there a way to fix my existing photo or is that one just a write-off and it can't be fixed? Also one I take a photo with flixel and upload it can I ever use the original unedited photo again? it seems to disappear once I create an edit a flixel. I wish the raw footage was stored somewhere so if mistakes like the ones mentioned above happened I could just re-edit the raw footage and create a new one. Maybe this can be done. Would be great if you can tell me how.
We've taken a look, and unfortunately there's no way to fix that glitched Flixel. Really sorry about that - on the plus side, the issue has been fixed in 1.0.3 so you should never experience this kind of letdown again ;)
Bugs
Sorry to hear about that - can you post a link to the Flixel so we can take a look at what's happening? If you'd rather not post it publicly here, you can just send an email to support [at] flixel.com
I have the same issue, I sent in my flixel photo to your support email but couldn't write a message when I forwarded it so how do I send it to you so you know it is from me. I have the same issue where the painted movement shows in my final uploaded version. How can you fix or allow me to fix?
Hi Darren,
Sorry about that - there's a rare bug where the unmasked area becomes visible. In your case it was from a few frames losing the filter setting. We believe the issue is caused by backgrounding the app during rendering, so we've disabled background rendering in v1.0.3 (which should be approved on the app store any day now). It's a random iOS bug that we've had a hard time tracking down, so our stopgap solution is to just start the render over if you switch away from the app while it's rendering.
Again, really sorry about this. Hopefully it'll be fixed in 1.0.3
Flixel support, thanks for the explanation but you didn't really answer my question. Is there a way to fix my existing photo or is that one just a write-off and it can't be fixed? Also one I take a photo with flixel and upload it can I ever use the original unedited photo again? it seems to disappear once I create an edit a flixel. I wish the raw footage was stored somewhere so if mistakes like the ones mentioned above happened I could just re-edit the raw footage and create a new one. Maybe this can be done. Would be great if you can tell me how.
Hi Darren,
We've taken a look, and unfortunately there's no way to fix that glitched Flixel. Really sorry about that - on the plus side, the issue has been fixed in 1.0.3 so you should never experience this kind of letdown again ;)
Ignore my questions about about saving the original source footage. I saw your answer in another question so I am good there.